HaySupportEvery customer request, tracked and owned.
HaySupport is a live-chat and ticketing inbox where every project has an assigned owner and every issue is its own conversation — so nothing slips through the cracks.
Live chat & tickets, unified
One conversation per request — switch a live chat to a ticket (and back) without losing a single message or its history.
Always an assigned owner
Every project has a support owner. Smart routing falls back primary → backup → round-robin, so no request is ever orphaned.
A request per issue
A customer's login problem today and upload problem tomorrow stay separate, tracked conversations — never lumped into one endless thread.
A focused agent inbox
A three-pane inbox to assign, prioritize, label, resolve, and leave private notes — built for teams that handle real volume.
Drop-in chat widget
Embed a floating support widget on any site with one snippet. Your agents reply from the same inbox in real time.
Realtime, end to end
Messages, assignments, and status changes sync instantly over websockets — agents and customers stay in lockstep.
Ready to give every request an owner?
Sign in to your workspace and start handling chats and tickets from one inbox.
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